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Return and Refund Policy

Overview: At MailtoTicket, we are committed to customer satisfaction and understand that sometimes the services or products may not meet your expectations. Our refund and return policy is designed to provide a clear and fair process for handling such situations.

At MailToTicket, we want to ensure your complete satisfaction with our AI Chat Bot and CMS software. We offer a 14-day full trial period so you can experience our product firsthand. If, for any reason, you are not satisfied with our software, please review our return and refund policy below:

Refund Policy:

  1. Subscription Services: If you are not satisfied with our subscription-based services, you can request a refund within 14 days of the subscription start date. To be eligible for a refund, you must notify us of your decision to cancel your subscription and request a refund within this period.
  2. One-Time Purchases: For services or products purchased on a one-time basis, refunds can be requested within 7 days of the purchase date, provided that the service has not been utilized or the product has not been activated.
  3. Custom Solutions: Due to the nature of custom solutions, including but not limited to, custom software development, refunds are handled on a case-by-case basis. We encourage open communication during the development process to ensure the final product meets your expectations.

Return Policy: As MailtoTicket primarily offers digital products and services, returns are not applicable. However, we are dedicated to resolving any issues with the service or product provided.

Process for Requesting a Refund:

  1. Contact our customer support team via email at support@assistflow.ai, providing your order number, the date of purchase, and the reason for requesting a refund.
  2. Our team will review your request and may ask for additional information to process the refund.
  3. Once approved, the refund will be processed back to your original method of payment within 7-10 business days.

Exceptions:

  • Refunds cannot be granted if more than 14 days have passed since the subscription start date or more than 7 days for one-time purchases.
  • Services or products that have been utilized or activated are not eligible for a refund.

Contact Information: For any questions or concerns regarding our refund and return policy, please contact our customer support team at support@assistflow.ai.

Policy Changes: MailtoTicket reserves the right to modify or update this refund and return policy at any time. Customers are encouraged to review the policy periodically for any changes.

Conclusion: Our goal at MailtoTicket is to ensure that you are completely satisfied with our services and products. If you have any concerns or are not fully satisfied, we encourage you to reach out to us so we can work towards a resolution.

Return Process:

  1. Request Return: If you decide to return our software within the trial period, please contact our customer support team to initiate the return process.
  2. Return Authorization: Upon approval, you will receive a return authorization number and instructions on how to return the software.
  3. Return Software: Package the software securely and return it to us within the trial period.

Refund Process:

  1. Software Inspection: Upon receiving the returned software, our team will inspect it to ensure it meets our return conditions.
  2. Refund Issuance: If the return is approved, we will initiate a full refund of the purchase price to your original method of payment within [refund timeframe] days.
  3. Notification: You will receive an email notification once the refund has been processed.

Customer Requirements:

  • Trial Period: Returns must be requested within the 14-day trial period from the date of purchase.
  • Software Condition: The software must be returned in its original condition, with all components and documentation included.
  • Reason for Return: Please provide a reason for the return to help us improve our software and services.

Non-Refundable Items:

  • Customized or personalized software configurations.
  • Software licenses that have been activated or used beyond the trial period.

If you have any questions or concerns about our return and refund policy, please contact our customer support team at [customer support email or phone number].

Please note that this policy applies only to purchases made directly through MailToTicket. For purchases made through third-party retailers, please refer to their respective return and refund policies.

MailToTicket reserves the right to update or modify this policy at any time without prior notice.

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