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PRIVACY POLICY

1. HOW CAN YOU CONTACT US?

If you have any questions about our Privacy Policy or the information we collect about you, please contact us at:

Email: privacy@Assistflow.ai.

2. WHO ARE WE?

As Özgür Armağan Amil Project Office, (“Assistflow.ai”, “Company”, “we”, or “us”), we commit to protecting the privacy of your Personal Data (as defined below).

3. PURPOSE AND SCOPE OF THIS NOTICE

This Privacy Policy (“Policy”) explains how the Company collects, uses, shares, and secures the Personal Data of visitors and subscribers to the Assistflow.ai Service (“Subscriber(s)”, “you” or “your” as the Data Subject). It also describes your choices regarding the use, access, and correction of your Personal Data. Terms not defined herein shall have the same meaning as defined in the Company’s Terms and Conditions (https://www.Assistflow.ai/terms/) (“Terms”). The Assistflow.ai Service is always subject to the Terms.

This Policy applies to those who visit the Company-owned and operated websites, download any software, install any mobile application, and/or use the products and Assistflow.ai Service offered at this address, including other websites that may be added to this list after the date this Policy goes into effect (collectively referred to as the “Assistflow.ai Service”).

4. NOTIFICATION TO DATA SUBJECTS BY SUBSCRIBERS

If a Subscriber uses the Assistflow.ai Service to interact with other individuals such as the Subscriber’s customers or potential customers (“Subscriber’s Data Subjects”), the Subscriber is solely responsible for ensuring compliance with all applicable laws related to the collection and/or processing of Personal Data of Subscriber’s Data Subjects. If you are a Data Subject of a Subscriber, please be aware that the Company has no relationship with you and the only relationship is possibly with the Subscriber you interact with. For any questions and all other matters related to the collection or amendment of your Personal Data, you should contact the Subscriber directly.

5. NOTIFICATION TO SUBSCRIBERS

The Company does not determine the use or purpose of the collection of any Personal Data of Subscriber Data Subjects, nor how such data is collected and used, as the Company does not act as a data controller as defined under the General Data Protection Regulation (“GDPR”), the Swiss Federal Data Protection Act (FADP), the Swiss Federal Data Protection Act (FADP Regulation), or the California Consumer Privacy Act under the California Civil Code 1780.100 (“CCPA”) and does not accept or bear any responsibility as a business under these statutes.

6. COLLECTION OF PERSONAL DATA

We may collect, use, store, and transfer different types of personal data about you, which we have grouped together as follows:

  • (i) when you provide such personal information to us and when Personal Data about you is automatically collected in connection with the use of the Assistflow.ai Service.
  • (ii) when our affiliates and subsidiaries (“Affiliates”), provide us with Personal Data about you.

We collect sensitive personal information only when you voluntarily provide it to us, it is necessary due to law or professional standards, or you have explicitly consented to it. Sensitive information includes personal data about an individual’s race, ethnic origin, political, philosophical, religious or similar beliefs, trade union membership, physical or mental health, sexual life, sexual orientation, or criminal record. Please consider your own discretion before providing sensitive information to the Company unless it is necessary or appropriate for specific purposes. If you have any questions about whether the provision of sensitive information to the Company is necessary or appropriate for particular purposes, please contact us at privacy@Assistflow.ai

We use different methods to collect Personal Data from and about you including through:

  • (i) Direct interactions. You may provide Personal Data when you create a user account to use the Assistflow.ai Service, contact us through our website or other virtual platforms, or receive information about our service offerings.
  • (ii) Automated technologies or interactions. The primary source of non-personally identifiable information is when you use our websites, which includes anonymized browser information that cannot be associated with other Personal Data. Website log files and Third Party scripts collect information such as IP addresses, browser type, internet service provider (ISP), referring/exit pages, viewed pages, date and time stamps, and other similar information. We use these log files and Third Party scripts to analyze traffic and site usage, understand audiences, and improve our sites and services but we cannot identify you from this information.

7. THIRD PARTY PAYMENT TRANSACTIONS

When you make a purchase through the Assistflow.ai Service, we process your payments through a third-party payment processor. In these instances, the third-party processor may collect certain financial information from you on our behalf to initiate a transaction, including your name, email address, address, and other billing information. In this case, the use and storage of your Personal Data are subject to the terms of use and privacy policy of the respective third-party payment processor. Our treatment of any Personal Data we receive from a third-party payment processor is also subject to this Privacy Policy.

8. PROCESSING OF PERSONAL DATA

We process your Personal Data as a controller for the following purposes:

  • (i) Use of the Assistflow.ai Service and its functions (“Contractual Purposes”);
  • (ii) Registering for the Assistflow.ai  Service by creating an account (“Contractual Purposes”);
  • (iii) Sending you information, promotional and advertising materials with your prior consent (“Marketing Purposes”);
  • (iv) Fulfilling obligations determined by laws, rules, or regulations and/or responding to requests from public and official authorities (“Regulatory Purposes”);
  • (v) Registration as a company partner.

We also process Personal Data of Subscriber Persons for the following purposes as a processor:

  • (i) to enable a Subscriber to communicate with the owner of the Subscription.

9. LEGAL BASIS FOR PROCESSING PERSONAL DATA

The processing of Personal Data for the purposes outlined in Section 8(i), 8(iv), and 8(v) is mandatory to use the Assistflow.ai  Service. The processing of Personal Data for the purposes stated in Section 8(ii) is a necessary transaction implied by using services that involve creating an account on the Assistflow.ai Service. Failure to provide Personal Data will make it impossible for you to access or use these services. The processing of Personal Data for the purposes stated in Section 8(iii) is optional. Not consenting will not affect your use of the Assistflow.ai Service as a User but will result in the company being unable to send you information that may be of interest to you.

10. CHANGE OF PURPOSE

We will only use your Personal Data for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your Personal Data for a new purpose, we will notify you and provide the legal basis which allows us to do so. Please note that we may process your Personal Data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

11. WITHDRAWING CONSENT

You can unsubscribe at any time by clicking on the unsubscribe link provided in the email or by sending a request to privacy@Assistflow.ai Opting out of receiving these marketing emails will not stop us from processing Personal Data provided to us as a result of any service we provide to you.

12. DISCLOSURES, SHARING, AND TRANSFERS OF PERSONAL DATA TO THIRD PARTIES

Sharing Personal Data for Business Purposes

We share your Personal Data with service providers and other parties for the following business purposes:

To facilitate our internal business operations and to serve you in the best possible way, we may share Personal Data, under reasonable circumstances such as the performance of a contracted task or the realization of the company’s business purpose, including the processing of payments for the Assistflow.ai Service by Subscribers through Third Party providers, with Third Parties on a need-to-know basis.

We may also disclose your Personal Data to third parties in the following circumstances:

  • (i) As required by law to comply with a subpoena or similar legal process. To the extent legally permitted, we will take commercially reasonable and necessary steps to notify you if we are required to provide your Personal Data, customer or business information to Third Parties as part of a legal process. We may also be required to share Personal Data in response to legal requests from public authorities, including for national security or law enforcement purposes.
  • (ii) When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • (iii) If the company is involved in a merger, acquisition, or sale of all or a portion of its assets in any way.
  • (iv) To any other Third Party with your prior authorization.
  • (v) When detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
  • (vi) To maintain or service accounts, provide customer service, process or fulfill orders and transactions, verify customer information, provide financing, provide advertising or marketing services, provide analytic services, or provide similar services on behalf of the business or service provider.

We may transfer your Personal Data to the following categories of service providers and other parties, including but not limited to:

  • Payment processors;
  • Marketing service providers;
  • Hosting and other technology and communication providers;
  • Analytics providers;
  • Our affiliates;
  • Other parties at your direction;
  • Other users (when you publish information publicly or as otherwise necessary to perform a transaction initiated or authorized by you through the Services);
  • Social media services (if you interact with them through your use of the Services);
  • Third-party business partners which you access through the Assistflow.ai Service;
  • Other parties authorized by you.

As of the latest update of this Policy, specific Third Party providers to whom we disclose Personal Data include Zingaya Inc., OVH LIMITED, and the Google Group.

We may provide you with the option to access or register for the Assistflow.ai Service using your username and passwords for certain services provided by third parties, such as your Facebook, LinkedIn, or Google account.

13. DATA TRANSFER OUTSIDE THE UNITED STATES

The Company, based in Istanbul, is a global company. Personal data of EEA (European Environment Agency) members is stored within the EEA area.

14. MAILTOTICKET WEBSITES

Links

Our websites contain links to other sites. Clicking on or activating these links may allow Third Parties to collect or share data about you. Please remember that we do not control these other sites and are not responsible for their contents or privacy practices. We encourage our users to be aware when they leave our websites and to read the privacy policies of other websites they visit. This Policy applies only to information collected by the Company.

Cookies

Cookies are small text files placed on your computer to collect standard internet log information and visitor behavior information. This information is then used to track visitor use of the website and to compile statistical reports on website activity. You can find a detailed description of the cookies used on our site here: https://Assistflow.ai/cookies.

You can set your browser not to accept cookies, and the above websites tell you how to remove cookies from your browser. Please remember that some features of the Assistflow.ai Service may not function as a result.

BY ACCESSING AND USING THE MAILTOTICKET SERVICE, OR ENTERING YOUR LOGIN DETAILS FOR RESERVED ACCESS AREAS AS A REGISTERED USER, YOU CONSENT TO US AND THIRD PARTIES ACTING ON OUR BEHALF PLACING THESE COOKIES ON YOUR COMPUTER OR INTERNET DEVICE.

Usage Analysis

We use several third-party usage analysis tools, including Google Analytics. You can find more information about how Google Analytics is used by the Company here: http://www.google.com/analytics/learn/privacy.html.

To provide website visitors with more information on how their data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the website visit should not be sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not prevent information from being sent to the Online Services or to other web analytics services.

Web Beacons

A web beacon is a small image file on a web page that can be used to collect certain information from your computer, such as an IP address, browser type, and the presence of cookies set by the same server. Web beacons are used only in accordance with applicable laws. The Company or its service providers may use web beacons to track the effectiveness of third-party websites provided to you.

15. SECURITY

The security of your Personal Data is important to us. We follow and implement accepted standards to protect personal information sent to us, both during transmission and once it is received. If we become aware of a security system breach, we will inform you and the authorities of the occurrence of the breach in accordance with applicable laws.

16. RETENTION OF PERSONAL DATA

We will retain your Personal Data only for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your Personal Data for a longer period in the event of a complaint or if we reasonably believe there is a potential for litigation in respect to our relationship with you. Afterwards, we retain some information in a non-personally identifiable or aggregated form but not in a way that would identify you personally. We determine the appropriate retention period for Personal Data by considering the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.

17. CHILDREN’S PERSONAL DATA

This website is not intended for children under the age of 16, and we do not knowingly collect data relating to children. If you are under the age of 16, please do not attempt to register for the Services or send any Personal Data to us. If we learn that we have collected Personal Data from a child under the age of 16, we will delete that information as quickly as possible. If you believe that a child under the age of 16 may have provided us with Personal Data, please contact us at privacy@Assistflow.ai

18. YOUR RIGHTS REGARDING PERSONAL DATA

California Resident Rights

If you reside in California, you have certain rights as defined in the California Consumer Privacy Act (“CCPA”). For instructions on how to exercise these rights, please see the “Exercising Your Rights” section below. If there is any conflict between this section and any other provision of this Privacy Policy, and you are a resident of California, the portion that is more protective of Personal Data will control with respect to such conflict. If you have any questions about whether this section or any of the following applies to you, please contact us at privacy@Assistflow.ai

  • (i) Access. You have the right to request certain information about our collection and use of your Personal Data over the past 12 months. We will provide you with the following information:
    • The categories of Personal Data we collected about you.
    • The categories of sources for the Personal Data we collected about you.
    • Our business or commercial purpose for collecting or selling that Personal Data.
    • The categories of third parties with whom we share that Personal Data.
    • The specific pieces of Personal Data we collected about you.
  • If we disclosed your Personal Data for a business purpose, we will identify the Personal Data categories that each category of recipient obtained.
  • (ii) Deletion. You have the right to request that we delete any of your Personal Data that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Data from our records, unless an exception applies.
  • (iii) Exercising Your Rights. To exercise the rights described above, please submit a request to us by either:
    • Calling us at [PHONE NUMBER]
    • Emailing us at privacy@Assistflow.ai
  • Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Data. You may also make a verifiable consumer request on behalf of your minor child.
  • You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
    • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Data or an authorized representative.
    • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
  • We cannot respond to your request or provide you with Personal Data if we cannot verify your identity or authority to make the request and confirm the Personal Data relates to you.
  • Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Data provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
  • For instructions on exercising sale opt-out rights, see Personal Information Sales Opt-Out and Opt-In Rights.
  • (iv) Response Timing and Format. We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
  • We will deliver our written response by mail or electronically, at your option.
  • Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Data that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
  • We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

EU and Swiss Resident Rights

If you are a data subject in the EU (as the term is defined in the GDPR), you have certain rights regarding your Personal Data. To learn more about these rights or to submit a request, please email privacy@Assistflow.ai. You have the right to:

  • Access your Personal Data held by us.
  • Correct, amend, or delete your Personal Data where it is inaccurate or has been processed in violation of the Privacy Shield Principles.
  • Restrict or limit the ways in which we use your Personal Data.
  • Object to the processing of your Personal Data.
  • Receive your Personal Data in a portable format.
  • Withdraw consent, where processing of Personal Data is based on consent.
  • Lodge a complaint with a supervisory authority.

We will respond to all legitimate requests for access, correction, amendment, or deletion of Personal Data within 30 days of receiving the request, or as otherwise required by law.

19. CHANGES TO THIS PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES

This Privacy Policy may be updated periodically. Updates to this Privacy Policy will be posted on our site and are effective upon posting. Your continued use of the Assistflow.ai Service following these changes means that you accept the revised Privacy Policy. If you do not agree to the changes, your only recourse is to stop using the Assistflow.ai Service. The use of information collected is subject to the Privacy Policy in effect at the time such information is collected.

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